Silent Disco Hire, trading as The Silent Disco Company Group Ltd (“Silent Disco Hire”), provides dry hire and event services.
By visiting and continuing to browse our website at www.silentdiscohire.co.uk, you are deemed to have accepted the terms outlined in this Privacy & Cookie Policy. This policy explains how we collect, use, and protect your personal information and how you can exercise your rights regarding the data we process.
If you use our services, you should also refer to our Hire and Event Services Agreement for further details on our terms of service.
1. Interpretation
In this Policy:
– References to the singular include the plural and vice versa.
– References to sub-clauses, clauses, schedules, or appendices are to those within this Privacy Policy.
– “Including” is understood to mean “including without limitation.”
– Headings and subheadings are for convenience and do not form part of this Privacy Policy.
2. Scope of This Policy
This Policy applies only to the actions of Silent Disco Hire and users with respect to our website www.silentdiscohire.co.uk. It does not extend to any external websites accessible from our site, such as social media platforms or linked services.
For the purposes of applicable data protection laws, Silent Disco Hire is the “data controller,” determining the purposes and methods of processing your personal data.
3. Information We Collect
The information we collect may fall into the following categories:
3.1 Information That Directly Identifies You:
– Personal details: name, contact information (e.g., email, phone number, address), and payment details.
– Customer preferences and history.
3.2 Information That Does Not Directly Identify You:
– Usage data, including:
– IP address via cookies.
– Location data, which may be derived from your IP address or device GPS settings.
Please note that not all cookies collect identifiable information. Some are used to enhance website functionality or personalise your browsing experience.
4. How We Use Your Information
We use your information for the following purposes:
4.1 Provision of Services
– To enter into and fulfil contractual obligations for the services you request.
– To manage orders, process payments, issue refunds, and provide customer support.
– To process your payment information securely, including fraud prevention.
4.2 Legitimate Business Interests
– To enhance and personalise your browsing experience.
– To recognise returning visitors and understand how users interact with our website.
– To provide updates on services, competitions, or promotions that may interest you.
– To manage and improve our website’s functionality, tailoring it to your preferences and device.
4.3 Legal Compliance
In some cases, we may process your information to meet legal obligations, such as cooperating with law enforcement or regulatory authorities.
5. How We Collect Information
We collect information in the following ways:
– Directly:
– When you complete our online enquiry form or use our online chat.
– When you provide a review or contact us via email or phone.
– Indirectly:
– Through cookies and similar technologies that track website usage.
– Via your device, if you have enabled location services.
– Through Social Media:
– If you contact us via social media or use social sign-on options, you grant permission for those platforms to share your details with us.
6. Managing Your Preferences
We aim to contact you based on your preferences. This includes email, phone, post, or SMS. You can opt in or out of marketing communications using the tools provided when you share your details.
If you subscribe to a service, we may send necessary communications related to that service. You may adjust your preferences or unsubscribe at any time by contacting us.
7. Accessing and Updating Your Information
To update your details, marketing preferences, or request a copy of the information we hold, contact us via email at [email protected] or write to us at:
Silent Disco Hire
8 Brookside,
Sumpters Way,
Southend-on-Sea,
Essex,
SS2 5RR
8. Cookies and Similar Technologies
What Are Cookies?
Cookies are small files placed on your device when you visit our website. We use cookies to:
– Ensure the website operates effectively.
– Enhance your browsing experience.
– Track and analyse user activity for site improvements.
Types of Cookies We Use:
– Strictly Necessary Cookies: Essential for website functionality.
– Service Cookies: Help remember your settings and adapt our services to your device.
– Analytics Cookies: Track user behaviour for insights into site performance.
– Targeting Cookies: Tailor advertisements to your interests.
9. Managing Cookies
You can manage or disable cookies via your browser settings. Please note that disabling cookies may limit your website experience. Some cookies are controlled by third parties (e.g., Google or social media platforms) and can be managed through their respective settings.
10. Protecting Your Information
We use robust security measures to protect your personal data. However, no online transmission is entirely secure, and you provide information at your own risk. Once received, we follow strict security protocols to safeguard your data.
11. Sharing Your Information
11.1 Sale or Transfer of Business
If Silent Disco Hire is sold or undergoes restructuring, your personal data may be shared with the new owner to ensure continuity of service. You will be notified of any such changes and given the opportunity to opt out of communications.
11.2 Third Parties and Subcontractors
We only share your personal information with trusted subcontractors, service providers, or advisers under strict confidentiality agreements.
11.3 Legal Obligations
We may share information where required by law or to protect against fraudulent activities.
12. Data Retention
We retain your data only as long as necessary to fulfil our services or meet legal obligations. Data no longer required is securely deleted.
13. Your Rights
You have the right to:
– Access and obtain a copy of your personal data.
– Request corrections or updates to your information.
– Restrict or object to how we process your data.
– Withdraw consent for data processing at any time.
– Request the deletion of your data.
To exercise these rights, email us at [email protected]. Please note that some requests may be subject to exceptions or legal obligations.
14. Changes to This Policy
This Privacy & Cookie Policy may be updated from time to time. Any significant changes will be notified directly where possible. Please check our website regularly for updates.
15. Contact Us
If you have any questions or concerns about this Policy, please email us at [email protected] or contact:
Information Commissioner’s Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF
Last Updated: 18th January 2025